AI voice agents for Customer Support
Transform your customer support experience with autonomous AI Voice Agents that seamlessly integrate with your existing workflows and systems, delivering a 5-star customer experiences at scale while reducing operational costs.
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The challenge
Today's customers expect instant, personalized support available 24/7, but traditional support infrastructures struggle to meet these demands—threatening customer satisfaction, employee productivity, and ultimately your bottom line.
Balancing cost and quality
Customer support centers face impossible trade-offs between service quality and operational expenses
Handling volume fluctuations
Support teams struggle with unpredictable call volumes, leading to long wait times during peak periods
First call resolution rates
Customers repeatedly call about the same issues when initial interactions fail to resolve their concerns
Escalation workflows
Inefficient routing systems create frustration when customers need specialized assistance
Maintaining context
Customers hate repeating information as they move between agents or channels
Scaling expertise
Companies can't clone their best agents, limiting the distribution of specialized knowledge
The solution
A.Team builds custom AI Voice Agent systems that handle routine inquiries autonomously while seamlessly escalating complex issues to human agents—all with enterprise-grade security and compliance built in.
Human-like conversations
Voice agents that understand context, engage naturally, and maintain conversation flow
24/7 consistent service
AI-powered voice support available around the clock with zero wait times and consistent quality
Intelligent routing
Automatic classification and prioritization of customer issues with seamless escalation to human agents when needed
Real-time performance dashboard
Full visibility into agent performance, customer satisfaction, and operational metrics
Adaptive learning
Voice agents that continuously improve through analysis of successful interactions and human feedback
Multi-channel consistency
Unified customer experience across voice, chat, email, and messaging platforms
Technical implementation
We combine conversational AI, voice synthesis, and intelligent routing to create natural, high-rated support interactions. Our voice agents seamlessly integrate with your existing support platforms, knowledge bases, and CRM systems.
Tech stack
Vapi, Eleven Labs, STT/TTS services
LangFlow, CrewAI, LlamaIndex
LiteLLM, Phoenix
Langfuse, AI Control Room
Our providers
Claude, GPT-4, Anthropic
Deepgram, Assembly AI
Eleven Labs
Twilio, Vonage
Solution playbook
Phase 1
Discovery
2 weeks
Analyze current support workflows, identify bottlenecks, and establish baseline metrics for improvement tracking.
Phase 2
Augmentation & intelligent support
6 weeks
Deploy AI co-pilots that help human agents work faster with summarization tools, intelligent routing, and personalized context.
Phase 3
Targeted high-impact automation
8-12 weeks
Implement autonomous AI agents to handle high-volume, repetitive inquiries with human validation workflows.
Phase 4
Fully integrated AI platform
4-8 weeks
Elevate infrastructure to support advanced AI-driven workflows with enhanced data pipeline integration and governance tools.
A.Team experts
Meet just some of the experts that have built similar solutions before and could help you build your next product.
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